Healing mercies

healing mercies
“I’ll be watching over you.”

Real Name

Angela Ziegler






Field Medic
First Responder


Zürich, Switzerland


Overwatch (formerly)


Unnamed parents (deceased)


Lucie Pohl (English)

Sybille Tureau (French)
Farina Brock (German)
Chiara Francese (Italian)
Sayaka Ohara (Japanese)
Lee Hyeon-jin (Korean)
Cristiane Louise (Brazilian Portuguese)
Circe Luna (American Spanish)
Adelaida López (European Spanish)
Olga Pletnyova (Russian)


Cosmetic page


Quotation page





Character Video

Mercy is a Support hero in Overwatch.


Mercy’s Valkyrie Suit helps keep her close to teammates like a guardian angel; healing, resurrecting or strengthening them with the beams emanating from her Caduceus Staff.



20 health per second after not taking damage for 1 second

Mercy automatically heals over time.

  • Does not generate ultimate charge.

Move. speed

Horizontal: 5.5 m/s
Vertical: 2 m/s (down)
Total: 5.85 m/s

Propelled by her Valkyrie suit, Mercy slows the speed of her descent from great heights.

  • While airborne, Mercy can press and hold the jump button to begin slowly falling to the ground. Letting go of the jump button will end Angelic Descent.


Target Locked Beam


+30% damage amplified


50 health per second

Max. range

15 meters


Until cancelled

Ult. charge gain

30% of her damage boost target

Mercy engages one of two beams that connect to an ally. By maintaining the beams, she can either restore that ally’s health or increase the amount of damage they deal.

  • Primary fire creates a healing tether on the ally closest to Mercy’s crosshairs, which remains for as long as Mercy holds down the primary fire button.
  • Secondary fire creates a damage tether that works similarly to the healing tether, but boosts damage instead of healing.
  • Mercy need not look at the ally to maintain the tether.
  • The tether will break if Mercy and the ally move out of range or line of sight, except during the first 1.4 seconds after the tether is engaged.
  • Healing Beams can stack, but Damage Beams do not.
  • While amplifying an ally’s damage, Mercy gains ultimate charge equal to 30% of the damage her target does to enemy players, including by environmental kills.
    • This does not include damage from abilities that cannot be boosted.
  • In order to amplify a projectile attack’s damage, Mercy must be boosting hero target when the projectile was fired. After that, it will be boosted even if Mercy switches to healing afterwards.


Linear projectile



Spread angle


Projectile speed

40 meters per second

Rate of fire

5 rounds per second



Reload time

1.4 seconds


Mercy shoots a round from her sidearm. It’s best reserved for emergency personal defense.

  • The blaster is automatically reloaded if not equipped for 1.4 seconds.

Move. speed

17 meters per second

Max. range

30 meters


1.5 seconds

Mercy flies towards a targeted ally, allowing her to reach them quickly and provide assistance in crucial moments.

  • Can be used on both living and dead allies.
  • Can be cancelled mid-flight by pressing the hotkey once more.
  • Pressing jump button during Guardian Angel will allow Mercy to do a slingshot which propel her forward with maintained momentum.


Restores full health to a fallen ally

Move. speed


Max. range

5 meters

Casting time

1.75 seconds


30 seconds

Ult. charge gain


Mercy brings a dead ally back into the fight with full health.

  • The resurrected players gain 2.25 seconds of invulnerability.
  • The fallen ally is highlighted on the player’s screen.
  • Mercy can be interrupted by stuns, hacks, or knockback while casting.


Chain-damage boost (30% per target)


20 HP/s (Mercy)
60 HP/s per target (Allies)

Move. speed

9 m/s (omni-directional flight)
25 m/s (Guardian Angel)

Projectile speed

80 m/s (Blaster)

Max. range

10 meters (chain healing)
+100% range (Guardian Angel, Caduceus Staff)


∞ (Blaster)


15 seconds

Charge required

1625 points

Gain the ability to fly. Mercy’s abilities are enhanced.

  • Caduceus Staff’s primary beam target will split off to nearby allies, healing them or damage boosting them for the same amount.
  • Regeneration cannot be interrupted by damage.
  • Mercy gains vision of enemy health bars if they have taken damage (even if Mercy did not deal the damage herself).


Mercy is the most healing-oriented of the Support characters, capable of rapidly bringing her teammate back up to full Health and even using Resurrect to bring them back from the dead. Her ultimate enhances all of her abilities, making it a potential game-changer during dire situations. When not healing, she is able to boost a single ally’s damage, allowing them to blast apart foes and tear through barriers. She is easily the most team-dependent of the Supports, as her personal damage is weak, and the powerful effect of her Resurrect makes her a prime target for the enemy team, forcing her to rely on her team for protection.

Weapons & Abilities

  • Regeneration (Passive): Mercy’s passive ability. When she is out of combat for 1 second, she will begin to slowly regenerate her Health.
    • The passive Health regeneration allows Mercy to stay on the front lines to continue healing her allies. When you see your Health beginning to drop, find cover and allow it to regenerate.
  • Angelic Descent (Passive): While airborne, Mercy can press and hold the jump button to begin slowly falling to the ground. Letting go of the jump button will end Angelic Descent. You can re-activate it at any time while airborne.
    • Angelic Descent is useful for evading enemy fire. Leap off of a ledge and vary your falling speed with Angelic Descent to throw your opponents’ aim off.
    • Angelic Descent can be used in the middle of a Guardian Angel jump to gain a bit of extra height and momentum.
  • Caduceus Staff: Mercy’s main weapon. The Caduceus Staff’s primary fire creates a healing tether on the ally closest to the crosshair, while its secondary fire creates a damage-boosting tether in the same respect.
    • Neither of the tethers require you to continue looking at your target to maintain. Use this to your advantage to check frequently for flankers like Reaper or Tracer.
    • The tether will break if an ally moves out of your direct line of sight after a few seconds, such as moving behind a wall, or if they move outside the tether’s maximum range.
    • Alternate between the healing tether and damage tether as the situation requires.
    • Damage tether is applied as the ally’s attack hits, rather than when it is fired. For example, if you switch to a damage tether while Pharah’s rocket is mid-flight, its damage will be boosted when it lands (provided you keep the damage tether active that long)
    • Pharah is one of the best pairs to Mercy, as Pharah can help Mercy remain airborne and away from grounded enemies, while Mercy can substantially increase Pharah’s overall damage output.
    • Boosting characters like Soldier 76 and Roadhog during their ultimate abilities is usually a smart choice, as their already significant damage will be that much better.
  • Caduceus Blaster: Mercy’s secondary weapon. It shoots a stream of fast-moving projectiles, similar to D.Va’s Light Gun. The Caduceus Blaster will automatically reload while Mercy has the Caduceus Staff equipped.
    • Do not underestimate the Caduceus Blaster. While fairly weak at long range (despite the lack of damage falloff) due to the ease with which the projectiles can be dodged, the Caduceus Blaster can be deadly at close ranges, especially if you land headshots.
    • The pinpoint accuracy of the Caduceus Blaster can be used to safely destroy Torbjörn’s Turret from out of its attack range.
    • Be careful about pulling out the Caduceus Blaster on a whim, as you cannot attack or create a tether during the weapon switch animation.
    • It is often better to boost an ally’s damage rather than pull out the Caduceus Blaster; remember that Mercy is a highly vulnerable healer, and even in situations where it is safe to go on the offensive, it is usually smarter to continue to manage your team.
  • Guardian Angel: When activated, Mercy will fly towards the targeted ally, whether they are alive or dead. This ability auto-targets tethered allies, but will otherwise go to the ally closest to the crosshair. This can be changed in the Mercy-specific control settings.
    • Guardian Angel has a brief cooldown during which Mercy has no other quick movement options. Think about where you’ll end up before rushing to an ally’s side.
    • Use this ability to jump between allies to quickly heal them, or to escape from dangerous situations.
    • Continually using this ability on an allied Pharah, in combination with Angelic Descent, allows Mercy to follow Pharah around through the air (even staying airborne longer than Pharah can). Use the Caduceus Staff’s damage tether to enhance her already high damage output.
  • Resurrect: Mercy’s core ability. When activated, Mercy will revive a dead ally in very close-range. They will be returned to full health at the position where they died. The revived teammate also gains a brief moment of invulnerability, during which they can move but cannot attack or use abilities. The cooldown on this ability does not reset upon death, unlike all others.
    • This is an incredibly powerful tool that can turn the tide of a fight by bringing back an ally with a prepared ultimate, your main tank (such as Reinhardt), or even a fellow Support.
    • Think before you act. Resurrect is powerful, but rather slow, so try and mind the situation you put yourself and your team in by using it. Oftentimes, it is just better to keep healing your living allies instead of reviving a dead one.
    • Use Guardian Angel on a dead ally to position yourself for Resurrect. Mercy will continue to fly towards the target of Guardian Angel while casting Resurrect. Use this to dart past a group of dead allies, casting Resurrect on the way, in order to reduce your vulnerability while using it.
    • Prioritize who to revive. Resurrect has a long cooldown (which uniquely does not reset after death), and some members of the team are more important than others. Your main tank is usually the highest priority, as they can help shield the team while Mercy heals them.
    • Be careful when using this ability in plain view of enemies, as it will nearly always attract enemy fire either on you or your ally.
  • Valkyrie (Ultimate): Mercy’s ultimate ability. When activated, all of her abilities are greatly enhanced; in addition to the ability to freely fly, Mercy also gets infinite ammunition on her Caduceus Blaster, and her tethers will split to affect all allies within a certain radius of the target ally.
    • This is easily one of the strongest ultimates in the game, as Mercy can use it to greatly enhance her team’s survivability and damage output without worrying about who needs help the most.
    • Try to get the greatest effect out of Valkyrie possible. If the team doesn’t desperately need healing, switch to a damage boost instead.
    • Stay in motion and move unpredictably while using Valkyrie. Staying still while airborne makes Mercy easy prey for snipers like Widowmaker and Hanzo, or from ultimates like Soldier: 76’s Tactical Visor and D.Va’s Self Destruct.
    • Regeneration is always active while Valkyrie is, so Mercy can afford to be more aggressive.
    • While Resurrect is relatively untouched by Valkyrie, the mobility it provides as well as the buff to Regeneration can make it much easier to revive allies.

General Strategies

  • Mercy is a potent healer that can easily fit onto most teams. She is especially good when paired with allies who have no means of self-healing, or allies capable of dealing a lot of long-ranged damage like Pharah or Junkrat. When up against opponents with consistent, long range damage (such as Soldier: 76 or Hanzo), Mercy is an excellent pick for keeping her team alive.
  • Mercy is almost always a priority target for the enemy team due to the power of Resurrect. Keep your eyes on your surroundings constantly and watch to see if the enemy team starts bringing out heroes like Widowmaker or Genji to try and kill you. Whenever possible, try to heal allies from behind cover.
  • Playing Mercy is by nature a selfless endeavor… but don’t forget to protect yourself. After all, a dead healer heals no one. Mercy has an amazing ability to heal herself automatically by just not taking damage for a while. Be sure to duck out of combat or find a health pack when your health gets low.
  • While it can be tempting to simply leap to an injured ally with Guardian Angel as soon as you see them, try to pay attention to where that will take you. You can easily end up flying into the line of fire of your opponents, making you an easy target for Widowmaker or Roadhog. Try to cancel Guardian Angel slightly before you arrive at the target to stay out of enemy fire. (Guardian Angel can be canceled by activating the ability again while in the air).
  • Mercy can either stick with her team, or she can “pocket” a single hero (usually Pharah), following them around providing them with both healing and a damage boost. While this can be a potent pairing, it’s best to stay with the rest of your team if they have no other source of healing (such as from Soldier’s Biotic Field or another Support).
  • One of the best skills to learn as Mercy, is when your team mates are likely to use a heavy damage dealing ultimate such as Reaper, Roadhog, Pharah or even Soldier: 76. Holding a damage boosting tether on a hero during their ultimate can significantly increase the potency and result in devastating damage to the enemy team. Get to know the audio call outs for each of these ultimate abilities so that you can instantly switch to them with your damage boosting beam.
  • Mercy isn’t much of a fighter, with her only damaging weapon (the Caduceus Blaster) sporting a slow rate of fire and projectiles that require you to lead your target. Let your allies do most of the fighting for you. Try to keep your Caduceus Blaster holstered unless you’re face-to-face with an opponent you cannot escape from. At the same time, don’t be afraid of pulling it out if you’re confident it will let your team take down a major threat. Using the blaster is more of a trade off – damage from your own weapon, or increased damage to an allies abilities. Learning when to use the blaster is key.


“Heroes Never Die.”

A guardian angel to those who come under her care, Dr. Angela Ziegler is a peerless healer, a brilliant scientist, and a staunch advocate for peace. She is one of the most gifted doctors in the world when it comes to medical technology, and has applied such technology to her own body; effects have possibly included slowing/halting her ageing process. She likes Swiss chocolate.


Ziegler was a longtime family friend of the Lindholms. As a teenager, she established herself as a medical prodigy. While still studying, 14-year-old Ziegler visited Torbjörn in the hospital after the loss of his arm in Operation White Dome.

Angela at the Overwatch base.

Later as she was still a student in university she would visit the Overwatch base and once posed for a photo with Torbjörn, other Overwatch members and a young Pharah.


Mercy in a witch costume with Torbjörn on Halloween

After obtaining her MD and PHD in Switzerland, Ziegler rose to become the head of surgery at a prominent Swiss hospital before pioneering a breakthrough in the field of applied nanobiology that radically improved the treatment of life-threatening illnesses and injuries. It was this expertise that attracted the attention of Overwatch.

Because her parents had been taken by war, Ziegler was opposed to the organization’s militaristic approach to keeping global peace. Ultimately, she recognized that Overwatch offered her the opportunity to save lives on a much larger scale. As Overwatch’s head of medical research, Angela sought to leverage her work for healing in frontline crises. The result was the Valkyrie swift-response suit, which Ziegler herself piloted on many Overwatch missions.

During her Overwatch years, she once dressed as a witch for Halloween.

Despite her contributions to Overwatch, she was often at odds with her superiors and the organization’s overarching aims. One example was the development of the biotic rifle by Torbjörn. Torbjörn provided assurances that the device was only intended for healing, but Ziegler maintained that this was setting Overwatch down a road that could lead to the weaponization of biotic technology, and that she had only conducted research in the field on the condition that it would not be used for offensive purposes.


Eight years before the present day, Ziegler treated Gerard Lacroix for injuries he received after surviving a Talon attack on the Blackwatch Rome facility. She reported that she expected him to make a full recovery.


Ziegler en-route to London during the King’s Row Uprising

Seven years before the present day, Ziegler was involved in an unsanctioned mission authorized by Strike Commander Jack Morrison to end the King’s Row Uprising in London, England. Earlier the same day, Ziegler argued with Morrison over Overwatch’s inability to intervene in the conflict due to the English prime minister expressively forbidding of any Overwatch action within the United Kingdom. Dr. Ziegler expressed her concern for the thousands in the city who needed medical aid, and lamented how Overwatch was made to help people, not sit on the sidelines. After Jack authorized the mission, while preparing to board an aircraft, Ziegler welcomed Cadet Lena Oxton to the team. She commented on how her inspirational words convinced Jack to authorize the mission, and how he was very invested in her career, and had asked Ziegler to keep an eye on her. Ziegler then told Oxton how she could call on her if she ever needed any help.

The End of Overwatch

In Overwatch’s final days, the group was faced with a series of allegations, and Ziegler was interrogated in the hearings conducted by the United Nations. In light of the fight between Overwatch members Jack Morrison and Gabriel Reyes, Ziegler admitted that the outcome had been inevitable. They had drifted further and further apart ever since Morrison had been chosen over Reyes for the position of strike commander, and that rift had widened despite her efforts.


Ziegler ultimately left Overwatch due to being conflicted with the organization’s militaristic methods. Afterwards, Ziegler dedicated herself to helping those affected by war. Though she spends most of her time caring for the broken and dispossessed in crisis areas around the world, Dr. Ziegler can be counted on to don her Valkyrie suit whenever innocents are imperiled, hoping to make a more peaceful world. She continued to work in medical facilities, but with less advanced technology than what she had access to within Overwatch. She reguarly visited the Lindholms during Christmas.


When Winston issued a recall of Overwatch agents, Ziegler was in the Middle East. Mercy was unsure if Overwatch should be restored.


At Christmas, Ziegler was working at an aid station. She received a letter, possibly sent by Genji. At/around this time, she was in/near Egypt.



  • The official website used to state Mercy’s age as 34. Recall retconned it to 37, and her info page on the official website has since been changed to match that.
  • She enjoys the apple pie Ingrid Lindholm makes for the holidays.
  • Moira has some backstory with Mercy, as one utilized tech developed by the other.
  • A magazine image of Mercy could be found in an outhouse on Route 66. The magazine was removed in a later patch.
  • In reply to a support ticket, Blizzard jokingly stated that Mercy’s heart “belongs to Roadhog”.
  • Mercy’s wings are available as a cosmetic item in Diablo III for players who purchased the Origins Edition.
  • The Witch’s resurrecting voice line, “My servants never die!”, was added for Mercy’s Witch skin due to fan request.
  • A Mercy Funko Pop figure went go on sale in 2018. A Mercy Witch model went on sale in October of the same year.
  • A 36cm Mercy statue is on sale from the Blizzard Store.
  • A Hasbro 6′ Mercy figurine will go on sale in spring 2019.
  • A Figma Mercy statue will go on sale by Q1 2020.


The cancelled Guardian class

Mercy’s design stems from a playable class in the cancelled Project Titan; in the original pitch for the game that would become Overwatch, the class was named Guardian and was invisioned as wielding a heal beam and a weapon called a stinger, with abilities named Salvation and Resurrection. In a later pitch she was named Angelica and was envisioned as also having a teleport. She was later renamed Mercy, which had previously been Pharah’s name.

Mercy had a different voice actress early in the beta; the role was later recast with Lucie Pohl, who is fluent in German.




Patch Notes History

For more information, see Patch Notes

March 21st, 2017

General Updates Custom Game and Game Browser

  • When setting up a Custom Game, players can now disable or modify abilities activated with the secondary fire button

Hero Updates

  • Caduceus Staff
    • The amount of increased damage that’s done when boosting another player is now tracked under the match statistics and on the Career Profile page

February 28th, 2017

Hero Updates

  • Resurrect
    • While performing a resurrection, Mercy now becomes temporarily invulnerable along with the allies being revived
  • Caduceus Staff
    • Zenyatta can no longer be targeted when Transcendence is active
  • New Hero Option: Guardian Angel Sensitivity
    • Allows players to adjust Guardian Angel’s targeting sensitivity
  • New Hero Option: Beam Sensitivity
    • Allows players to adjust targeting sensitivity on Mercy’s Caduceus Staff beams

Developer Comments Mercy’s Resurrect has always been very powerful, but it often forces her to sacrifice herself to use it well. There have been changes in the past that attempted to help her in this area, but haven’t done enough to solve it. This change means that once she uses the ability, she will always survive long enough to be with her team again.

January 24th, 2017

Bug Fixes

  • Fixed a bug with the placement of Mercy’s wings on her Valkyrie and Sigrún skins

January 12th, 2017

Bug Fixes

  • Fixed a bug that was allowing Mercy to resurrect players that had fallen off the map to their death

December 13th, 2016

Bug Fixes

  • Fixed a bug that prevented Mercy from using Resurrect in rare situations on King’s Row

November 30th, 2016

Bug Fixes

  • Fixed a bug that allowed Mercy to receive Ultimate charge when using her Cadueus Staff to increase teammates’ damage when they’re not damaging enemies

November 15th, 2016

Hero Balance Change

  • Ultimate costs have been increased by 25% for all heroes

Developer Comment Game-changing ultimate abilities were coming up a bit too frequently. This change helps keep them in check while still allowing them to be powerful.

  • Passive health regeneration now activates when Mercy avoids taking damage for 1 second (formerly 3 seconds)

Developer Comment This change allows Mercy to survive more easily by evading enemy fire.Bug Fixes

  • Fixed a bug preventing Mercy’s staff from showing up in the “Guardian Angel” highlight intro with her Cobalt skin equipped

September 13th, 2016

General Update General

  • Players should now see fewer Plays of the Game featuring Mercy’s Resurrection ability

September 1, 2016

General Updates General

  • When activating the “Needs healing” communication while targeting a teammate, Ana, Lúcio, Mercy, and Zenyatta will now tell allies to group up to receive healing. A marker will also appear above the player’s head, allowing teammates to locate the healer more quickly

Hero Balance Update

  • Ultimates that consume the ultimate meter when activated will now drain the meter more quickly (.25 second instead of 1 second)
  • Reverted a recent change that reduced the size of heroes’ projectiles
  • Most hero abilities will no longer interrupt quick melee attacks
  • Ultimate abilities will now interrupt quick melee attacks

Developer Comments Altering the size of projectiles in flight had too many unintended side effects to keep in the game, at least in its current form. We will continue watching this and make additional changes if necessary. We’re also making quick melee more consistent when interacting with enemy abilities.

  • Caduceus Staff
    • Healing Beam
    • Healing-per-second has been increased by 20%
  • Resurrect
    • Resurrected allies will be able to maneuver after 2.25 seconds (reduced from 3 seconds)

Developer Comments Resurrection now allows teammates to jump back into the fight more quickly, which should help Mercy survive after activating her ultimate. Mercy’s healing is also getting a boost to solidify her role as a strong, single-target healer.

July 19, 2016


  • Self-healing abilities now charge ultimate abilities. As a result, some heroes’ ultimate costs have been adjusted (see below).

Hero Balance Change

  • Caduceus Staff
    • Damage Boost
      • Effect will no longer stacks with bonus damage provided by another Mercy
  • Resurrect
    • Ultimate charge cost increased by 30%
    • Movement is no longer prevented during activation
    • Guardian Angel instantly resets upon use

Developer Notes Mercy’s ultimate is one of the most powerful abilities in the game; however, players would often fly into the fray and die while using it. With this update, Resurrect will now take a bit longer to charge, but Mercy will be a lot safer when activating the ability in the middle of combat.Bug Fixes

  • Fixed a bug that caused Mercy’s Caduceus Staff beam to disconnect from its target if the player a) quickly switched between healing and damage beams by holding down both mouse buttons and/or b) was facing away from the target at the time of the switch

June 21, 2016

Bug Fixes

  • Fixed a bug that would sometimes cause projectiles to hit Reinhardt instead of his Barrier Field in “High Bandwidth” Custom Games

June 14, 2016

Bug Fixes

  • Fixed a bug that allowed Mercy to gain Ultimate charge whenever damage boosting an ally who was attacking a barrier or Ice Wall


  1. ↑ Mercy, Blizzard Entertainment. Accessed on 2014-11-26
  2. ↑ 2017-05-17, Blizzard’s Jeff Kaplan Answers Overwatch Questions From Twitter | Tech Support | WIRED. YouTube, accessed on 2017-05-18
  3. ↑ Overwatch, Mercy Quotes
  4. ↑ 2018-03-21, STORY UPDATE: BRIGITTE Q&A. Blizzard Entertainment, accessed on 2018-03-24
  5. ↑ 2018-02-24, STORY UPDATE: A LETTER FROM TORBJÖRN TO HIS WIFE. Blizzard Entertainment, accessed on 2018-02-25
  6. ↑ 2017-04-29, Thinking Globally: Building the Optimistic Future of Overwatch Michael Chu: “…and you have university student Mercy who’s visiting the Overwatch base…” YouTube. Accessed on 2018-03-01.
  7. Overwatch, Mercy Cosmetics
  8. ↑ 8.08.1 Recall
  9. ↑ 9.09.1 2015-07-07, Fading Glory: On the Trail of Jack Morrison. Blizzard Entertainment, accessed on 2015-07-07
  10. ↑ 2016-07-06, Communications Records of Ziegler, A. – Overwatch File 00231 – Security Classification: CONFIDENTIAL. Twitter, accessed on 2016-07-07
  11. Retribution
  12. ↑ 2017-04-05, Overwatch Digital Comic: “Uprising” PlayOverwatch. Accessed on 2017-04-05
  13. ↑ 2017-12-22, Every Overwatch Hero Explained by Blizzard’s Michael Chu | WIRED. Youtube, accessed on 2017-12-23
  14. ↑ 2014-11-24, BlizzCon 2014 – Overwatch Unveiled Panel Transcript. Blizzplanet, accessed on 2015-03-08
  15. Tracer: Reflections
  16. Bastet
  17. ↑ 2017-11-12, BlizzCon 2017 Overwatch: What’s Next Panel Transcript. Blizzplanet, accessed on 2017-11-19
  18. ↑ 2016-03-26, Blizzard Patches Masturbation Gag Out Of Overwatch. Kotaku, accessed on 2016-03-26
  19. ↑ 2016-09-08, “I wrote a message to Blizzard, asking if I could marry Mercy… This was their response…” Reddit.
  20. ↑ Game.come – Overwatch Origins Edition. Retrieved on 2015-11-05.
  21. ↑ 2016-10-14, My Servants Never Die (Petition) Battle.net forums, accessed on 2016-10-26.
  22. ↑ 2018-02-19, New Overwatch toys and figurines coming to Toy Fair 2018. Blizzard Watch, accessed on 2018-02-20
  23. ↑ 2018-10-09, OVERWATCH HALLOWEEN TERROR GEAR AVAILABLE NOW. Blizzard Entertainment, accessed on 2018-10-10
  24. ↑ Mercy Statue, Blizzard Store. Accessed on 2018-04-07
  25. ↑ 2018-11-02, BLIZZARD GEAR: PAST, PRESENT & FUTURE PANEL UNVEILS LOTS OF NEW GEAR. Blizzpro, accessed on 2018-11-16
  26. ↑ 2019-02-08, OK, We Can Shut Down Overwatch Toys Now. Kotaku, accessed on 2019-02-13
  27. ↑ Blizzcon 2017, Overwatch: Archives
  28. ↑ Overwatch Beta Patch Notes – March 8, 2016

External links

  • Official Site – Mercy
  • Mercy Guide on Icy Veins


Mercy is a guardian angel for those who come under her care.  She is a peerless healer, a brilliant scientist, and a staunch advocate for peace.

Play style
Mercy’s play style involves following her allies with the flying abilities provided by her Valkyrie suit while buffing them either with healing or damage boosting.  While buffing her allies, she needs to take cover from enemy fire while keeping an eye out on who needs healed or damage boosted the most.  While Mercy heals and damage boosts her allies, in return she gains ultimate charge.  Mercy’s ultimate Resurrect is considered one of the most powerful ultimates in Overwatch.  Resurrect will bring back all nearby dead allies to life, which can easily change the tide of the battle in Mercy’s favor.  Mercy also slowly regains health back when she is not taking damage.

Mercy’s weakness is her lack of self defense as she needs to be next to an ally to be of any use.  Although Mercy has a blaster gun which she can use for times of self defense, it’s considered the weakest weapon in Overwatch.  Mercy cannot use her blaster gun at the same time with her ally buffing abilities, which means you will rarely use her blaster gun as you will be spending most of the time healing and damage boosting allies.  Luckily, Mercy’s Guardian Angel ability allows her to continuously fly to her allies to constantly stay useful in battle.

Name:  Angela Ziegler
Difficulty:  Easy
Role:  Support
Age:  34
Occupation:  Field Medic, First Responder
Base of Operation:  Zürich, Switzerland
Release Date:  10-27-2015

Base Hitpoints:  200

NOTE:  Mercy has a self heal of 25 per second after 1 second of not taking damage.

Main weapon

Mercy engages one of two beams that connect to an ally. By maintaining the beams, she can either restore that ally’s health or increase the amount of damage they deal.

Healing per second:  60
Damage Boost:  +30%
Range:  15 meters
Default Hotkey:  1, then:  LM (heal) – RM (damage boost)

Mercy’s Caduceus Staff is what you will be using 99% of the time (as opposed to your blaster gun).  Caduceus Staff is a channeled ability that can only be used on allies.  You have a choice of either healing your allies (yellow beam) by 60 health per second, or damage boosting your allies by +30% additional damage output.

Mechanics of Mercy’s Caduceus Staff:

  • You can turn all the way around while still keeping your beam on an ally.  This can allow you to scout your surroundings to see where and what your allies and enemies are up to while you are buffing an ally.
  • Your beam can temporarily stretch further than the target range if your ally moves further away from you.  Your beam will disconnect if you do not move closer to your ally in time (usually in a few seconds).
  • The same applies when you and your ally lose line of sight from each other.  If you are channeling your beam on an ally and you two lose line of sight (such as a wall between the two of you) your beam will disconnect if you do not provide a line of sight within 2 seconds.
  • The healing beam will heal up shield health.
  • The healing beam does heal up armor health except from Torbjorn’s armor packs.
  • The healing beam will stack with multiple Mercys but damage boosting beams do not stack.
  • Both beams (healing and damage boosting) will gain ultimate charge for Mercy.
  • Mercy will NOT gain ultimate charge from healing up allies’ self-damage.

Custom Controls For Beam Toggle
By default, one must hold down the appropriate hotkey (either LM for heal or RM for damage boost) in order to keep the channeled beam on an ally.  I suggest going into the controls menu for Mercy and change it so the “TOGGLE BEAM CONNECTION” is set to “ON”.  Setting that to “ON” will make playing Mercy easier as you will not have to hold down the buttons for your healing and damage boosting beams.

The drawback to this is sometimes you may not want to use your beam on an ally to hide yourself from the enemy better.  You can work around this by quickly switching to your blaster gun and then back to your Caduceus Staff.  Another way to cancel the beam on an ally is to look away from the target your buffing/healing and then press the beam and it will turn off as long as you are not looking at another target.

Most of the time I recommend using the heal beam to keep all your allies healed up.  Keep flying around to allies that need healed with your Guardian Angel ability (more on that later).  Some allies will depend on healing more so than others.  There is a lot of things to cover just with the Caduceus Staff, so let’s get started.  Here is a rough list of who needs healed more than other heroes and why.

Heroes that generally need healed by the Caduceus Staff more so than others:

  1. Zarya – Since she has no self heal with low mobility to seek health packs, healing her is essential.  And as a tank, she will soak up a lot of damage that needs healed.  Even though Zarya is comprised of 50% shield and 50% health, she can regenerate a lot of health back when not taking damage and your healing beam can still heal up shield health.
  2. Reinhardt – As a tank, he will absorb a lot of damage that needs healed.  Although Reinhardt can Charge to a health pack, it’s not very practical for him to do so, especially when there is a Mercy on the team.  TIP:  Since Reinhardt cannot attack with his shield out, there is no need to use damage boost on him when his shield is out, just use heal instead.
  3. McCree – McCree is virtually hopeless most of the time with no self heal or quick enough mobility to seek health packs.  He becomes extremely vulnerable while using Deadeye and will greatly benefit from Mercy’s healing and damage boosting support.
  4. Winston – Just like Reinhardt, Winston is a tank with no self-heal.  Although he can use his Jump Pack to reach health packs quicker, he is better off saving them for offensive purposes.  Following him around is also somewhat safe thanks to his Barrier Projectors.  When Winston uses his ultimate Primal Rage he will instantly fully heal all of his health up plus gain an extra +500 health on top of that for the duration of the ultimate, so switching to damage boost during this time is more ideal. Or better yet, supporting another ally is more preferred during Winston’s Primal Rage since it does not get much use from either healing or damage boosting.  Primal Rage is not really made for dealing damage but rather knocking enemies away.
  5. Pharah – Since Pharah is airborne most of the time she is exposed to long range fire continuously.  Although her superior mobility can allow her to seek health packs faster, it’s important to keep her healed up and especially when she uses her ultimate Barrage as she becomes very vulnerable during her ultimate.  TIP:  In the air you can hold down the jump button to keep hovering around at Pharah’s altitude, which is one of the few times where hovering really comes in handy.
  6. Hanzo – As a vital defensive sniper hero with no self heal or really good mobility to seek health packs quick enough, he benefits a lot from Mercy’s healing beam.
  7. Junkrat – Junkrat has okay mobility with his mine jumps which can potentially help him to reach health packs and avoid enemy fire, but healing him will keep his grenade spam going without delay.
  8. Genji – As a ninja who has no self heal and often comes close to his enemies, he will greatly benefit from Mercy’s heals.  Be careful buffing a Genji as his Swift Strikes can bounce you around, exposing you to the enemy more.
  9. Torbjorn – Since Torbjorn spends a lot of time staying in one area building/repairing his turret, he is very vulnerable to damage.  His low mobility makes it hard for him to dodge enemy fire and to seek health packs.  Torbjorn can give himself (and allies) Armor Packs which gives him +75 armor (that cannot be healed).  Armor Packs does provide a little extra protection until damage eats away at his native HP pool.  Torbjorn’s ultimate Molten Core does NOT heal up his health pool, but it does increase his armor temporarily.  Because of his lack of means to gain health, keeping an eye on him for healing is somewhat important.
  10. Widowmaker – Another defensive sniper with no self heal.  Although she can use her grappling hook to reach health packs a bit quicker, she still benefits greatly from Mercy’s heal.
  11. Symmetra – Even though Symmetra usually stays out of harms way and half of her health consists of regenerating shield, she has poor mobility to seek health packs, so she will benefit from Mercy’s healing beam occasionally.
  12. Roadhog – Roadhog has a lot of HP (of 600) and has a self heal of 300 every 8 seconds.  This means healing him is less important than others.  If he is in the front lines tanking a lot of damage, then sticking around him to heal is more important then.  Remember, Mercy gains ultimate charge while healing allies, so Roadhog should refrain from using his self-heal when Mercy is supporting him and he should only use it for emergencies or if Mercy is not supporting him.
  13. Reaper – Reaper can collect Soul Globes to regain health after he makes a kill, but it’s still important to provide damage boosting and heals when he comes in range of you.  Don’t try to follow Reaper too often while he is flanking as his Wraith Form will protect him anyways and will leave you hopeless.
  14. Bastion – Although Bastion has a self heal (of 25% of his health per second), he cannot attack while using it.  By keeping Bastion healed he can continue firing without delay.
  15. Mercy – First of all, having two Mercy’s on one team is a rare thing to see, unless you are using a specific team strategy.  Mercy does have a self heal of 25 per second after not taking damage, but it’s still important to keep other Mercys healed to keep them in the fight more often.  Generally I wouldn’t bother healing another Mercy unless you see that she is below 50% on her health and really needs it.
  16. Zenyatta – Zenyatta only has 50 health, the rest is 150 shield.  This means that he can regenerate a lot of his health back himself, but only when he is not taking damage, so healing can still be important.  His ultimate Transcendence will totally save and heal him up.  This means that Mercy doesn’t necessarily need to keep an eye on him too much, but Mercy can give a quick heal for him while in the midst of battle to keep his energy orbs going strong.  Just don’t stick around him for too long unless you want to damage boost him.
  17. Tracer – Tracer’s extremely fast mobility allows her to quickly reach health packs which will fill up a lot of her HP, which means healing her is less important than other heroes, but if she is within distance of you, give her a heal.
  18. Mei – Mei has a self heal (Cryo-Freeze) which can heal up 150 points every 12 seconds out of her HP pool of 250.  Plus she can block shots with Ice Wall, so she is good at saving herself without a healer most of the time.  But still keep an eye out on her and give her a heal if she needs it, especially when she is trying to freeze enemies up close.
  19. D.va – Since D.va’s boosters allow her to constantly fly to health packs to refill up and her Defense Matrix ability can block incoming shots, she isn’t a prime target for healing.  Not to mention D.va’s ultimate will blow up her mech anyways and she can then call down a fresh one with full health, so healing her is not that important.  Damage boosting her Fusion Cannons is very effective though.  If you see D.va in human form, give her a heal if she needs it.
  20. Soldier 76 – Soldier 76’s Biotic Field heals him and nearby allies around him.  This can alleviate some work on Mercy’s part, allowing you to do more damage boosting.  Biotic Fields heal 35 per second, but only for 5 seconds and then he cannot use it for 10 seconds.  This means keeping him healed during this time can be beneficial.  Although Soldier 76’s death is not too much of a deal as opposed to other heroes since he can sprint back to the fight faster than anyone else.
  21. Lucio – Lucio’s Crossfade heal aura is very powerful, even on himself.  And when combined with his Amp It Up, he can quickly regain all his health pretty fast.  His fast movement with his skates also means he can avoid enemy fire easier and as a support he generally stays in the back lines away from too much danger.  His fast speed ability also enables him to quickly get back to the fight faster after dying so healing him is probably the least important out of all the heroes in Overwatch.

Just like with the healing, damage boosting will gain ultimate charge as well.  Damage boosting provides a 30% boost in damage to whoever she has her damage boosting beam on.  Keep in mind Mercy cannot stack damage boosting with another Mercy.

Importance of damage boosting
A lot of times you need to make a decision whether you want to heal or damage boost an ally.  You can learn a lot of this through practice, but here are some reasons to use damage boost over healing:

  • When an ally is at full health.  I know this may seem obvious, but there is no point keeping your healing beam on someone when they are fully healed, instead switch to damage boosting.
  • Damage boosting when allies use their ultimates.  Some heroes will benefit greatly when their ultimate is damage boosted, I will list these down below.
  • When damage boosting an ally will allow him to finish his kill quicker and safely before moving onto another target.  Once the kill has been made, then heal him.  In this case, things are more efficient and more time is spent moving on to other targets rather than just healing constantly.  Supporting a Reaper is a good example here.  Keep damage boosting Reaper while he is attacking, only heal him once each little battle is over.  This will come easier to know and do through practice.
  • When healing is less important for specific heroes.  These specific heroes are listed above and below this section.

How Damage Boost Works on Projectiles
When an ally fires a projectile, the damage boost only applies exactly when the projectile hits the target, regardless if the damage boost beam was on the ally when the projectile was fired or not.  This means you CANNOT damage boost the shot of a projectile then switch to healing with the hopes that when the projectile hits it will do more damage, as it does not work this way.

Ultimates that benefit the most from damage boost:

  1. Soldier 76 – Tactical Visor becomes extremely powerful when damage boosted.  Keep in mind though, Soldier 76 becomes very vulnerable while using Tactical Visor, so you may need to heal him to keep him alive as well.
  2. Genji – Dragonblade is very deadly once damage boosted, but Genji still has no change to his health, so keeping him healed during this time is equally important.
  3. Reaper – Death Blossom is already powerful enough even without damage boosting, but with damage boost you are sure that anyone around him will most likely die and quick.  Keep an eye on Reapers health as he may need healing as well during Death Blossom.
  4. Pharah – Barrage is already very powerful without damage boost, but with damage boost it becomes extremely deadly.  You need to watch out because Pharah becomes extremely vulnerable while using Barrage, so keep that healing beam ready.  Also holding down the jump key to keep hovering is essential to stay in the air with her while she is Barraging.
  5. Bastion – Tank Form becomes overly powerful while damage boosting, as it will one shot just about anything (except tanks).  Even though Bastion gains +150 armor during his ultimate, you still need to make sure he remains healed if he is getting attacked by too many enemies.
  6. Torbjorn – Damage boosting Torbjorn while he has Molten Core on can be effective, but only when he is attacking something and not repairing his turret.
  7. McCree – Damage Boost allows McCree to line up Deadeye shots 30% faster.
  8. Hanzo – Dragonstrike is already extremely deadly without damage boost, but since Dragonstrike does a damage over time effect, damage boosting it before he fires it is an easy way to add a lot of extra damage to it, which will ensure its success much better.  Keep in mind the damage boosting beam must be maintained on Hanzo for the whole duration while the Dragonstrike is out in order to maintain the damage boost for it.
  9. Roadhog – It can be effective for Mercy to damage boost Roadhog’s Whole Hog, but generally only if he is closer up to his enemies and the majority of the shrapnel rounds connect to his targets, otherwise damage boost is not so effective on Whole Hog.  Whole Hog’s main use is to knock back enemies, not necessarily for damage.
  10. Winston – Winston’s Primal Rage will heal all his health up while also temporarily increasing his health pool to 1000.  Because of his increased health, healing him during Primal Rage is virtually unnecessary, so damage boosting Primal Rage can be more effective.  Be prepared to keep flying at him because his leap will go on a 2 second cooldown.  Although if there are other allies in the area, consider supporting them instead because Primal Rage is really meant for batting enemies away and not necessarily for direct damage.
  11. Mei – Damage boost increases Blizzard’s damage, but it does not freeze enemies any faster.
  12. Reinhardt – Damage boosting Reinhardt before he does an Earthshatter will do 65 damage to all enemies instead of 50 to all enemies, which is not huge.
  13. Zarya – Graviton Surge only does 22 damage once for each enemy trapped by the surge.  Because of this, damage boost is not very useful here.
  14. Tracer – Damage boosting Tracer’s Pulse Bomb is usually unnecessary for most enemies since a Pulse Bomb normally does 400 damage (enough to kill most heroes), however it can be useful to damage boost Tracer’s Pulse Bomb when used on high HP heroes like tanks.
  15. Junkrat – Damage boost does not work on Junkrat’s Rip-Tire.
  16. D.va – Damage boost has no effect on Self-Destruct.
  17. Lucio – Damage boost has no effect on Sound Barrier.
  18. Widowmaker – Damage boost has no effect on Infra-Sight.
  19. Symmetra – Damage boost has no effect on Teleporter.
  20. Mercy – Damage boost has no effect on Resurrect.
  21. Zenyatta – Damage boost has no effect on Transcendence.

Besides ultimates, allies that benefit the most from Damage Boosting:

  1. Bastion – Bastion’s gatling gun becomes extremely deadly once damage boosted, everything seems to drop like flies.
  2. Soldier 76 – Soldier 76’s Pulse Rifle is very powerful, and damage boosting only makes it better.  However, his Pulse Rifle does less accuracy and damage at longer ranges.  Soldier 76’s ultimate is high on my chart for damage boosting, but low for healing, so damage boosting him no matter what attack he is doing is more beneficial overall.
  3. McCree – McCree is a great DPS dealer, why not make him 30% more dangerous?  McCree is also one of the few heroes that greatly benefits from Mercy’s healing, so sticking around a McCree is not a bad idea.
  4. Junkrat – Damage boosting Junkrat’s grenade spam can make your overall defense much more powerful.  Junkrat will also thank you for heals since he is on the top of my chart for heroes that benefit from Mercy’s healing the most.
  5. Pharah – Pharah’s rocket spam can be a great DPS dealer and damage boosting it can make it very deadly.  Pharah is also high on my charts for healing and damage boosted ultimate, so hanging around her is a good idea.
  6. Zarya – Zarya’s gun can charge up and get stronger via her Particle Barriers.  At full charge her gun becomes very deadly and when combined with Mercy’s +30% more damage is incredible.  Zarya is also #1 on my list for healing so following and keeping an eye out on her is important.
  7. Zenyatta – Zenyatta’s Orb of Destruction weapon is actually very powerful for a basic weapon and when damage boosted it becomes even more deadly.  On top of being boosted by Mercy, Zenyatta can also use an Orb of Discord on the target to really take it out quickly.  Aiming with Zenyatta can be difficult so consider only damage boosting a Zenyatta player if he is very experienced at using his orb shots.
  8. D.va – Mercy’s damage boosting can be effective with D.va’s Fusion Cannons, but remember Fusion Cannons are really only useful in close range which could expose Mercy to more danger.  Damage boosting D.va’s Light Blaster in human form is actually very effective and is a great option for Mercy to damage boost.
  9. Reaper – Following a Reaper can be dangerous, but damage boosting his shotguns is very powerful.  Most of the time Reaper can stay healed himself so it may be more beneficial to find other heroes to support instead.
  10. Symmetra – Damage boosting Symmetra’s photon orbs can be very powerful, especially when she is used to take out Reinhardts, since her orbs can penetrate through shields and targets.
  11. Hanzo – Damage boosting Hanzo’s Scatter Arrow shots and even regular bow shots is deadly, especially when the player is really good with Hanzo’s aiming.  Hanzo also benefits from Mercy’s healing, so following a Hanzo can be a good idea.
  12. Widowmaker – Widowmaker’s sniper shots will benefit a lot from damage boosting.  But Widowmaker is usually further away from the rest of her team so getting to her can take a bit longer than others.
  13. Roadhog – Damage boosting Roadhog’s Scrap Gun is powerful, especially right after he chain hooks an enemy into him.
  14. Genji – Damage boosting Genji’s shurikens can be deadly depending on how good the Genji player can aim with the shurikens.
  15. Lucio – Lucio’s sonic projectile spam is a good thing to boost when there is no other options.
  16. Winston – Winston’s Tesla Cannon is okay to damage boost, especially when Winston is attacking multiple enemies at once with the chained lighting effects of the Tesla Cannon.  Following Winston’s wild leaps isn’t too bad for Mercy thanks to his Barriers.  Winston is also high on the list to heal.
  17. Torbjorn – Damage boosting Torbjorn is usually not worth it since he spends a lot of time building and repairing turrets and his main attack weapon falls short to other heroes.
  18. Reinhardt – Most of the time there is no need to damage boost Reinhardt because he cannot attack with his shield out.  Although, damage boosting his Fire Strikes can be effective only if you can do it in time, which can be difficult and will take some practice.  Reinhardt can fire a Fire Strike every 6 seconds, so keep that in mind.  Damage boosting his melee attacks can be effective but make sure he stays healed too as I have him ranked high for needing healed.
  19. Mei – Damage boosting Mei’s Freeze gun does increase the DPS but doesn’t affect the freeze times.  Damage boosting her long range Icicle shots are not as important as other weapons in the game.  Keeping her healed is not very important since she can maintain that herself.  All this means Mei is one of the least Mercy friendly heroes in the game.
  20. Tracer – Keeping Tracer damage boosted is nearly pointless since it is so hard to keep up with her fast mobility and she is mostly used to just harass enemies anyways.
  21. Mercy – No point in damage boosting Mercy unless you really need to make her blaster more powerful for some reason.
  1. Lucio – Lucio’s healing and speed aura will keep you safe and healed up from danger.  Lucio’s ultimate Sound Barrier is a strong life saver as well.  Lucio is also a support that typically stays in the backlines usually out of too much danger.
  2. Soldier 76 – Soldier 76’s Biotic Fields can keep all allies around him healed up.  Soldier 76 also doesn’t wonder too far from his team so he is a safe hero to follow.
  3. Reinhardt – Reinhardt’s shield will protect you from incoming enemy fire.  Be careful when he Charges, as he can do in it dangerous places, you may need to switch to another hero to support depending on where he charges to.
  4. Zenyatta – Zenyatta can put an Orb of Harmony on you, even though he is usually better off putting it on someone else.  Orb of Discord can help tear through enemies that get close to him and his ultimate Transcendence can protect all his allies around him.  Zenyatta is also a support that typically stays in the backlines usually out of too much danger.
  5. Zarya – Zarya can put a Projected Barrier on you which can help keep you alive during dangerous battles.  Even Zarya’s personal Particle Barriers can act as a shield for Mercy to get behind to take cover.  Zarya typically doesn’t go to far away from her team so she is generally safe to be around.
  6. Bastion – Bastion Sentries are a stationary powerhouse that is devastating to any enemies near him, so he can protect you offensively.
  7. McCree – McCree doesn’t have anything to really protect you besides flash banging enemies up close, but he generally doesn’t wonder too far away from his team so he is generally safe to be around.
  8. Roadhog – Roadhog is a big meat shield himself that can block damage if you stay behind him.  Remember if he chain hooks an enemy into him use damage boost to do extra damage to the victim.  Roadhog is a tank that usually doesn’t wonder to far so he is generally safe to follow.
  9. Winston – Winston’s Barrier Projectors are great for blocking incoming enemy fire, but they only last for a short period of time.  You also have to be careful where he leaps at.  Even though he can use a Barrier Projector after he leaps you still might be in a bad situation.  Overall though he is okay to follow.
  10. Symmetra – Symmetra is generally safe most of the time to follow since she typically stays in the backlines with her team lobbing photon orbs or putting up sentry turrets.
  11. Torbjorn – Torbjorn usually sets his turrets up in safe places where he can generally take cover from enemy fire so following him is generally safe most of the time.
  12. D.va – D.va’s mech is a big target as she can soak up a lot of damage that could otherwise hit you.  Be careful when she uses her boosters as she may be going for health packs or trying to flank the enemy somewhere more dangerous.
  13. Hanzo – Hanzo is not to bad to follow since he doesn’t play too offensively and stays with his team more.  Hanzo’s Sonic Arrow can warn Mercy of incoming flankers, allowing her to fly to another ally for safety in time.
  14. Widowmaker – Widowmaker can sometimes be in total different spots relative to her team so finding her or flying to her might take awhile and expose you to the enemy at the same time.
  15. Junkrat – As a defensive hero he can be okay to follow as most of the time he is usually safe from the enemy but sometimes you will see Junkrat players that play more offensively, in those cases you need to be extra cautious when following them.
  16. Pharah – Following Pharah typically involves flying to her in the air and then hovering.  The problem here is that you are being exposed to snipers or other long range damage dealers that can potentially shoot you out of the sky.
  17. Mei – Mei is a mixed bag really.  I have seen many different play styles with Mei, but generally she can be tough to follow as she has her own self heal and self freeze mechanism that can just leave you hanging with out her support for a short while.
  18. Genji – Following a Genji can be very beneficial but also very dangerous.  Genji is a flanker and harasser, so he usually is off in unpredicted spots where things can be more deadly to Mercy.  Genji’s Swift Strike can also make it harder for Mercy to keep up with him.
  19. Tracer – Tracer’s insane mobility makes it incredibly hard for Mercy to keep up with her.  Tracer is also a flanker and harasser so she will be in dangerous places for Mercy to be at.
  20. Reaper – Reaper can be very beneficial to buff, but since he is also an offensive hero that flanks and harasses he can be dangerous to follow around.  When Reaper activates his Wraith Form he will just leave you hopeless with no backup support and usually no one else to fly to.
  21. Mercy – There is virtually no point in following another Mercy, unless you have another damage dealing hero to follow too.

Putting all four of the charts I put together above (healing, safest to follow, damage boosting ultimates and regular weapons) I have decided to rank all the heroes into one chart to show which heroes end up having the most use when allied up with a Mercy, check it out:

NOTE:  Remember this chart is just a rough estimate and is subject to change in the future.  I gave the healing score a +50% bonus, since I feel like it’s the most important value for Mercy.

McCree 70 28 19 8 15
Zarya 66 31 16 2 17
Bastion 59 12 21 10 16
Pharah 58 24 17 11 6
Soldier 76 58 3 20 15 20
Reinhardt 56 30 4 3 19
Winston 51 27 6 5 13
Hanzo 51 24 11 7 9
Junkrat 48 23 18 0 7
Genji 46 21 8 13 4
Torbjorn 45 20 5 9 11
Roadhog 43 14 9 6 14
Zenyatta 41 8 15 0 18
Reaper 41 14 13 12 2
Symmetra 40 16 12 0 12
Widowmaker 36 18 10 0 8
D.va 28 4 14 0 10
Lucio 29 1 7 0 21
Mei 18 6 3 4 5
Mercy 13 11 1 0 1
Tracer 12 6 2 1 3

Main attacking weapon

Mercy shoots a round from her sidearm. It’s best reserved for emergency personal defense.

Ammo:  20
Fire Rate:  5 rps
Damage:  20
Reload time:  1 second
Headshot?:  YES
Default Hotkey:  2, then:  LM

Mercy’s Caduceus Blaster is actually quite powerful for what it is.  Mercy’s Blaster gun works similar to D.va’s Human blaster gun, but Mercy’s is about 15% stronger overall.  Although, Mercy’s blaster is not used as often since it cannot be used at the same time with your Caduceus Staff’s healing and damage boosting beams.  Mercy’s blaster is best used in any situation where you cannot use your healing or damage boost beam on an ally.  Keep in mind that you can still use Guardian Angel to fly to an ally while having your blaster out and firing at the same time as well.

Automatic Reloading
Keep in mind that your blaster will automatically reload when you switch back to your Caduceus Staff, as long as you give it the full reload time of one second before switching back to your blaster.

Weapon Hotkeys
The default hotkey scheme for Mercy is “1” for Caduceus Staff and “2” for changing to her Caduceus Blaster.  I actually recommend changing it so you only have one button binded to “Next Weapon”.  This way you will only need one button for switching between your two weapons.

Uses for Mercy’s Caduceus Blaster:

  • Anytime you do not have the capability to fly to an ally to assist them is anytime good for having your blaster out.
  • If you are following an offensive hero and he/she uses an ability that leaves you without their support for a short period of time and no one else is around to fly to.  Examples of this include:  Mei’s Cryo-Freeze, Reaper’s Wraith Form, Genji’s Swift Strike, Tracer blinks too far from you, and Zenyatta using Transcendence.
  • When you are running back to the fight after dying you may run into offensive heroes trying to pick off heroes running back into battle.  Have your blaster ready in case this happens.
  • For helping your allies shoot down Junkrat’s Rip-Tires.
  • For shooting down Symmetra’s Sentry Turrets that you have spotted that your other allies may have not noticed.
  • If an enemy McCree is using his ultimate Deadeye and you are out in the open, it is better to whip out your blaster and attempt to help take him out before he can fire, the exception here is if you are damage boosting a long range damage dealer.
  • If you see Junkrat’s traps and mines laying on the ground take them out with your blaster before any ally runs over them.

Ability with cooldown

Mercy flies towards a targeted ally, allowing her to reach them quickly and provide assistance in crucial moments.

Cooldown:  1.5 seconds
Range:  30 meters
Default Hotkey:  Shift

NOTE:  Keep in mind that you can cancel the ability while in mid flight by pressing the hotkey again.

Even though Mercy is only able to heal/boost one ally at a time, Guardian Angel allows Mercy to have the mobility to get around to all nearby allies quickly and provide support for them.  Only having a 1.5 second cooldown means Mercy can use this ability very often.  Being able to use this often means you can constantly fly to each ally and heal them up and then quickly move to another ally to keep the heal train going.  Guardian Angel allows you to keep your whole team healed very efficiently and allow you to damage boost certain allies at the right times.

For knowing the importance of who to fly at before others, just follow the lists I have above for Mercy’s Caduceus Staff.  Once you memorize those lists, you will have a much better understanding of when to use the Guardian Angel ability, with the right allies and at the right times.  Also keep in mind you can use Guardian Angel on dead allies as well, this can give you another place to quickly fly at if you need to.

Mercy’s escape mechanism
Guardian Angel is also used as an escape mechanism to get away from enemies.  If you see that you are getting too close to the enemy or in a dangerous situation, simply use Guardian Angel to quickly fly to an ally that is in a safer spot than your current position.  A good example of this is right after an enemy Roadhog Chain Hooks you into him.  Simply fly back to your team to save yourself.

Guardian Angel Custom Control Settings
By default, Mercy will prefer the target that she has her beam on to fly to once she activates Guardian Angel.  I highly recommend turning this off in Mercy’s custom control settings.  The setting is labeled as “Guardian Angel Prefers Beam Target”.  By default it is “ON”.  I recommend turning this “OFF”.  Turning this off will give you more precise control of flying to the ally that you actually have your crosshair pointed to, which simply allows you to have greater control with Guardian Angel.

Passive Ability

Propelled by her Valkyrie suit, Mercy slows the speed of her descent from great heights.

Default Hotkey:  Hold down the jump button in the air.

Angelic Descent allows Mercy to slowly fall to the ground.  This comes in handy when following heroes that can fly, such as Pharah or D.va with her Boosters.  To use it simply hold down the jump button when you are in the air.

You can also use this ability for mobility purposes to get to ledges that are higher up.  For example, first fly to a Pharah in the sky or any ally that is high up on a ledge such as a Widowmaker sniping on a high perch.  Once up there, you can then jump and hover to other high platforms or ledges.  This can provide a shortcut to quickly reach other heroes that are in different rooms or hallways.

Mercy’s Resurrect is considered one of the most powerful ultimates in Overwatch.  Resurrect can easily turn the tide around from a losing battle.

Mechanics of Resurrect:

  • Upon activation of Resurrect, Guardian Angel will reset its cooldown immediately.
  • While performing a resurrection, Mercy becomes temporarily invulnerable along with the allies being revived.
  • Mercy does not stop when casting Resurrect as she can continue moving in the direction she was going.
  • During the animation of Resurrect, allies will appear yellowish as they fade back in.  During this time these allies are invulnerable to damage and unable to move or react until they fade totally in.
  • Resurrected allies will be able to maneuver after 2.25 seconds.
  • All allies Resurrected will return to full health.
  • If you are hovering in the air and then activate Resurrect you will be able to continue hovering.
  • Resurrect only works within 10 seconds of an allies death.
  • Resurrect currently has a range of 15 meters.
  • Mercy can Resurrect allies even if they are behind walls (or out of her line of sight).
  • Before using Resurrect, you will see an indicator on your screen that shows how many allies will be resurrected before activating it:

Strategies for using Resurrect

  • After an ally dies on the battlefield, try to take a mental note on where that ally died, so when you use Resurrect, you will know where your allies will get resurrected at.
  • Always keep an eye on the Kill Feed to let you know exactly what hero died to let you know what hero will get resurrected.
  • Sometimes you may want to refrain from using Resurrect, especially when your allies died at a heavily guarded area and will most likely die again after getting resurrected.  This knowledge will become more natural the more you use Resurrect.
  • Resurrect is a good counter to Zarya’s Graviton Surge, since all resurrected allies will be brought back to life in the same spot allowing them to quickly regain control of the map again as long as they are not overly bombarded with more AOE damage.

Knowing when to use Resurrect or not
Obviously it’s more efficient to resurrect more than one ally at once, but a lot of times you will have the option to Resurrect only one ally and it might sound tempting to do so.  There are several factors that come into play when knowing when to use resurrect or not and they are hero specific for the most part.  One of the biggest factors is how long it will take for the dead hero to get back to the fight.  Some heroes have the capability to get back to the fight faster after dying much quicker than other heroes and you should be aware of this info.  Please check out the list below for the fastest heroes at getting back to the fight faster.

Heroes that are more important to be Resurrected than others

  1. Reinhardt – Reinhardt can use a Charge to get back to the fight a tad faster after dying, but getting his shield back out on the battlefield is very important and he deserves to be high on the list of allies to Resurrect first.
  2. Zarya – She is a slow moving hero and a tank that will greatly benefit from being Resurrected.
  3. Roadhog – Roadhog is a very slow moving hero and as a tank he is a great candidate to be resurrected.
  4. Zenyatta – Zenyatta is a slow moving hero and will take a while to get back to the fight faster after dying.  His Discord and Harmony Orbs are very useful and overall he is high on the Resurrect list.
  5. McCree – McCree is somewhat slow at getting back to the fight faster after dying and will greatly benefit from getting resurrected.
  6. Bastion – Bastion is a slow moving hero, but he generally needs a good backup from tanks and backup to be of use on the battlefield.  Make sure if you Resurrect him that there will be others nearby to protect him.
  7. Mei – On some maps Mei can use her Ice Walls to take shortcuts to get back to the fight faster, but overall she benefits from getting back to the fight faster from resurrect more so than most other heroes.
  8. Winston – Winston can use his Jump Pack leaps to get back to the fight faster after dying.
  9. Pharah – Pharah can use her Jump Jets and Concussive Blasts to propel herself back to the fight faster.
  10. Junkrat – Junkrat can use Mine jumps to get back to the fight a tad faster, but only by a small margin.  His traps will remain out in the battlefield even after he dies too.
  11. Hanzo – Since Hanzo can climb walls and start firing away at enemies from long distances, I would put him right in the middle of heroes that will benefit the most from resurrection.
  12. Mercy – Mercy is a slow moving hero, unless she has someone to fly to and will usually take longer to get back to the fight faster than other heroes.
  13. Torbjorn – Even though Torbjorn is a slow moving hero, his turret can still fight for him even after dying.  If you see that Torbjorn’s turret is still out and healthfully firing away at things then resurrecting him is not as important than if his turret is not out on the battlefield.
  14. Widowmaker – She can use her Grappling hook to quickly get back in the action and start firing away from long distances, as such she is lower on the list of heroes to be resurrected before others.
  15. Genji – Genji’s superior mobility with wall climbing, double jumping in the air, and Swift Striking will enable him to get back to the fight a bit faster.  He can also start firing at enemies from afar with his shurikens.
  16. Reaper – Reaper can Teleport back to the fight faster with his Shadow Step ability.
  17. D.va – D.va’s boosters enable her to quickly get back to the fight faster after dying and she is low on the list of heroes to resurrect because of this.
  18. Symmetra – First off, both heroes have capabilities of getting heroes back to the fight faster after dying.  But Symmetra’s Teleporter can still compliment Mercy’s Resurrect to provide a “backup” source for getting allies back to the fight faster after death.  With that said, resurrecting Symmetra is low on the list since she can use her teleporter to get back to the fight faster and she can have Sentry Turrets out still doing her dirty work even while she is dead.  If her Teleporter is not out, then resurrecting her would be more important then.
  19. Tracer – Tracer can Blink back to the fight very fast after dying, as such she should be lower on the list of heroes to get resurrected.  In fact she is overall the fastest hero at getting back to the fight faster after dying, besides someone using Symmetra’s Teleporter (or Resurrect).
  20. Soldier 76 – Soldier 76 can Sprint back to the fight faster after dying.  He is the second fastest hero of getting back to the fight faster after dying (after Tracer).  He can also start firing at enemies from long range with his Pulse Rifle and Helix Rockets.
  21. Lucio – Lucio’s speed aura combined with his Amp It Up ability enables him and other nearby allies to quickly get back to the fight faster after dying.  Lucio is the 3rd fastest hero of getting back to the fight faster after dying.  Lucio is also a healer, but since Mercy is a healer as well, Lucio’s healing will mean less for the match.  This makes Lucio the least important one to be Resurrected.

So if you see that you have the option to Resurrect 1 or 2 heroes, and both of those heroes are very low on the list, then I would consider waiting until either more heroes need resurrected or one of those heroes high on the list also happens to die that would greatly benefit from getting resurrected.

Mercy’s Strength and Weaknesses Vs Other Heroes

Junkrat:  Junkrat’s grenade spam can be a problem for Mercy.  Even taking cover behind walls can still expose you to Junkrat’s bouncing grenade spam.  If you are getting spammed by Junkrat you should reposition yourself safer or go to another ally.  Pharah is a safe ally to support against Junkrat as he will have a really tough time aiming grenades at targets in the air.

Since Mercy follows behind her teammates, she will rarely ever run into Junkrat’s traps or mines, and will be able to heal up damage from allies that falls prey to his traps as well.

For Junkrat’s Rip-Tire ultimate, you can use your Guardian Angel (flying ability) on an ally to propel yourself away from the incoming tire.  Otherwise you will have to whip out your pistol real quick to try and shoot it down or use damage boost on an ally that is already shooting at it.

There is currently a big debate during beta with Junkrat’s grenade spam and Mercy healing all the damage from the spam.  The issue is that Mercy gains ultimate charge while healing her allies.  This means that Junkrat’s spam is essentially enabling her to reach her ultimate Resurrect faster and more often when healing up Junkrat grenade spam.  This is in current debate and could change in a future patch.  This is currently why I have her listed as a counter to Junkrat.

After Mercy uses Resurrect, Junkrat has the capability to put down a trap and mine on one of the resurrecting heroes to deal massive damage to one of them.

Zarya:  Although Zarya can easily kill Mercy in combat with her explosive charge AOE shots, Mercy is deadly mostly due to Resurrect.  Resurrect is a hard counter to Zarya’s ultimate Graviton Surge.  As long as Mercy doesn’t get trapped in the surge or is able to survive it (such as with a Projected Barrier), she can then resurrect all the dead heroes that died from the surge.  This can make Graviton Surge very ineffective against Mercy.  Mercy can also escape out of a Graviton Surge by using her Guardian Angel ability to fly to an ally that is further away from the surge.

Mei:  Since Mercy rarely ever comes into close range with her enemies, she tends to give Mei a harder time since Mercy will rarely come into contact with Mei’s freeze gun.  If Mei does manage to get close to Mercy and start freezing her, Mercy can use her Guardian Angel ability to fly to another ally to escape out of it.  Mei’s Icicle shots can be effective but it is generally hard to aim at Mercy since she is constantly flying around to support her allies while taking cover behind walls or objects.

If Mercy pops out in the open, Mei can use an Ice Wall to isolate you from the rest of your team, which can make you a much easier target to shoot down.

Since Mercy usually stays in the backlines and away from Mei, she tends to be safer from Mei’s ultimate Blizzard.  If you do happen to get stuck in Mei’s Blizzard, try to quickly fly to an ally that is out of Blizzard’s range.

Tracer:  Tracer’s blink ability allows her to get almost anywhere on a map very quickly, this allows her to quite easily flank Mercy from virtually any direction.

As Mercy, in order to counter Tracer, simply keep moving.  Keep jumping around supporting different allies, this will confuse Tracer on your whereabouts.  If Tracer comes close to you, quickly fly to another ally to escape from her.  If you are too late, Tracer might throw a Pulse Bomb (her ultimate) on you and there is nothing you can do to save yourself from that, unless an allied Zarya quickly throws you a Projected Barrier in time.

Reaper:  Like Tracer, Reapers also tend to have an easy time getting close to Mercy.  Up close and Reaper is very deadly with his shotguns.  It’s generally Reaper’s job to take out Mercy, so you need to watch out for him.  While supporting allies, look around you and see if Reaper is teleporting somewhere near you and respond accordingly by telling your allies about it.

If you see a Reaper approaching you, quickly fly away from him if you can by flying to another ally further away.  Staying up close to Reaper for more than a few seconds will most likely kill you, especially when he uses his ultimate Death Blossom on you.

Ana:  Mercy strong healing can be countered by Ana’s Biotic Grenades.  When thrown onto an ally, Biotic Grenades will prevent all healing done to that ally for a short period of time.  This can be devastating, especially when trying to heal your main tank.  Biotic Grenades will also prevent Mercy’s auto health regeneration as well.  However, keep in mind that when allies are struck with a Biotic Grenade, Mercy is still able to damage boost these heroes.

Mercy is relatively safe from Ana’s Sleep Darts.  Mercy has a relatively small hitbox and she will usually be too far away from Ana (since she is a long range sniper), plus Mercy’s Guardian Angel ability makes her move faster, which will only make you a harder target to aim at.

One thing to watch out for is Ana’s ultimate Nano Boost.  A Nano Boosted enemy, especially on a flanker such as Tracer, Reaper, Genji or D.va will make it much easier for that enemy to flank Mercy.

Widowmaker:  Mercy is relatively easy prey for Widowmaker.  Even though it’s easy for Mercy to take cover most of the time, the nature of jumping from ally to ally in order to support your team will eventually expose you to snipers such as Widowmaker.  This becomes especially an issue when you support allies such as Pharah where you have to fly and then float in order to support her, easily exposing you to Widowmaker.

Widowmaker’s ultimate Infra-Sight works really well against Mercy.  Infra-Sight allows Widowmaker and her allies to see enemies behind walls.  Since Mercy hides around walls or corners most of the time, Widowmaker and her team can predict when she comes within view much easier with Infra-Sight.  So if you hear an enemy Widowmaker use Infra-Sight, be very careful when peeking around walls and corners.

Widowmaker’s Venom Mines are virtually useless against Mercy since she is usually in the back lines with her team most of the time.

Roadhog:  Mercy’s flying ability makes her very susceptible to Roadhog’s Chain Hook.  Flying from ally to ally, or hovering slowly in the air, especially when supporting a Pharah can really make you susceptible to getting chain hooked in by a Roadhog.  Once chained in, you cannot do much to escape it except try to use your flying ability to quickly go back to a nearby ally, but by then you will most likely perish to Roadhog’s Scrap Gun.

Roadhog’s ultimate Whole Hog can be used on Mercy to bat her away from healing her allies, but it’s not too bad since you can simply use Guardian Angel to catch back up to your allies.

Before using Resurrect, make sure you are behind something that blocks Roadhog’s line of sight, otherwise a Chain Hook on you will cancel your resurrection.

Soldier 76:  Even though Soldier 76’s flanking abilities are not as good as some of the other offensive heroes, I find Soldier 76 does fairly well against Mercy.  She is a prime target for Soldier 76’s Helix Rockets, and she is usually in medium to long range which is perfect for Soldier 76’s pulse rifle.

Soldier 76’s ultimate Tactical Visor is deadly against Mercy and she will be a prime target for it.

The best way to deal with Soldier 76 is to simply take cover and keep him out of your line of sight, hide behind walls and be careful when moving to different allies.

Genji:  Genji’s parkour abilities allows him to seamlessly move around the map and give Mercy a surprise attack from any unexpected angle.  Like with other offensive heroes the best you can do is to keep moving and fly away from Genji if he gets close to you, especially when he pops his ultimate Dragonblade which will easily tear you apart.

Winston:  Winston happens to be decent at flanking enemies with his Leap/Barrier combo and it works especially well against Mercy.  After Winston leaps towards a Mercy he will then most likely put down a Barrier then start attacking with his short range Tesla Cannon.  Since Winston can only attack in close range all you have top do is quickly fly to a further ally to avoid him.

It becomes especially difficult to counter Winston when he uses his ultimate Primal Rage.  When Winston has Primal Rage on he can use his leap ability every 2 seconds which makes avoiding him very difficult to do, even when trying to fly to nearby allies, he can simply leap right after you.  Just try to stay away from Winston as best as you can.

D.va:  Even though D.va is a tank, she has the capability to flank Mercy thanks to her Boosters and Defense Matrix abilities.  While D.va uses her Boosters she will knock down anyone in her path and she can use it along with Defense Matrix to block incoming shots while she is boosting.  These abilities enables her to get close to Mercy to potentially take you out.  Up close and D.va is very deadly with her Fusion Cannons.

As Mercy, keep your distance from D.va as best as you can.  Fly to nearby allies to get away from her and try to keep her out of your line of sight so she can’t hit you with her Fusion Cannons.

Be careful when D.va launches her Self-Destruct (ultimate) mech at you.  If you see it coming you need to quickly take cover behind a wall.  Remember you can try to fly to an ally quickly to help you get behind a wall faster to avoid the explosion.

Bastion:  Although Mercy is usually out of Bastion’s sight most of the time, you can occasionally pop into his view, especially when flying around to different allies to support them.  The few instances where you do pop into his view, a Bastion Sentry can quickly take you out with his very high DPS.

Healing or buffing an ally attempting to attack a Bastion Sentry is no big deal for Bastion’s insane DPS to tear through.

Mercy also has a difficult time supporting the offensive heroes that can counter a Bastion Sentry, since most of them have superior mobility that Mercy simply cannot keep up with.  So not being able to support most of the heroes that Bastion will actually have troubles with makes her a bit weaker overall against Bastion.

However, Mercy does have ways to counter Bastion.  Mercy’s Caduceus Blaster is actually quite effective against a Bastion Sentry, especially if you can get behind a shield (or barrier) while spamming your blaster at him.

Hanzo:  Hanzo is deadly against Mercy because he is able to shoot long distances along with being able to see behind walls with his Sonic Arrows.  Being able to see behind walls gives Hanzo a big advantage against Mercy.  You need to be extra careful around Hanzo and try not to go out in the open for too long or he can easily shoot you down with his bow.  Hanzo can attempt to ricochet his Scatter Arrows behind walls and corners to potentially take you out as well.

Hanzo’s ultimate Dragonstrike can be easily avoided by simply flying to an ally away from the stream of the Dragonstrike shot.

Lucio:  Lucio and Mercy rarely interact with each other during matches due to their support roles in the backlines.  Both heroes have similar roles to support and heal allies, however Mercy does a better job at healing single heroes with her Caduceus Staff than Lucio’s heal aura.  This could allow Mercy to have a tankier hero to fight up against Lucio’s team.  However unlike Mercy, Lucio is able to heal all his teammates while at the same time fire his weapon.  Both Lucio and Mercy has their ups and downs as support and overall this isn’t a real 1on1 matchup to consider as they both rely on their team to directly support them back.

As far as self defense goes for 1on1 battles, Lucio does a much better job at soloing enemies than Mercy thanks to his self heal and Sound Barrier ultimate.  Mercy pretty much relies on at least one ally to protect her.

Mercy:  Mercy Vs Mercy largely depends on which hero they are buffing and supporting and overall how well each Mercy does at supporting their whole team on keeping them healed and choosing priority heroes to heal and damage boost first.  And of course which Mercy pulls off their Resurrect better at the right timings and placements of the reviving heroes.

Pharah:  Pharah can often be found up in the air shooting rockets down in your area.  The problem with this is that she has the capability to scout you out better than other heroes and the splash damage from her rockets can mean that she can hit multiple targets at once which will make keeping up with your healing a little bit harder.

To counter Pharah simply try to take cover as best as you can and if Pharah uses her ultimate Barrage you need to take cover ASAP by flying to another ally that is in a safe spot from her.

Torbjorn:  Dealing with Torbjorn’s turrets can be a bit tricky depending on what level the turret is.  If his turret is a level 1 or 2 you should be okay with healing an ally that is tanking the damage from it, allowing you and your team to get close to it effectively.  However if you are dealing with a level 3 turret with a Molten Core Torbjorn then you need to be extra careful because the turret will be able to do a lot more DPS than you can heal per second.  This, along with Torbjorn’s increased damage and armor output can give you a hard time.

If Mercy gets targeted by Torbjorn’s turret, it won’t take long at all to take her down, so do your best to make sure another ally is taking damage from the turret instead.

Reinhardt:  Luckily it’s generally not Reinhardt’s job to kill Mercy, but in close range he can be very dangerous to anyone.  Up close and Reinhardt can knock you down with his ultimate Earthshatter or do powerful melee strikes at you.

Reinhardt’s biggest weakness is his lack of vertical mobility so supporting allies that are higher up on ledges is a very effective tactic against him.  As long as you take cover you should be able to avoid his Fire Strikes, which he can fire at even if you are up on a ledge.

After using Resurrect, Reinhardt can somewhat counter it by charging one of the resurrecting allies or he can use an Earthshatter to knock them down, giving your enemy an easy opportunity to take them out again.

McCree:  McCree has the weakest mobility out of all the offensive heroes.  Because of this, you generally don’t need to worry about him flanking you.  However McCree’s Peacekeeper is still effective at short to medium range and he still has the capability to do damage to you from any range.

Also it’s important to stay far away from him as you can because up close he can quickly take you out with his flashbang and fan fire combo.  If you see him approaching you, simply fly away to another ally to get away from him.

When McCree uses his ultimate Deadeye, quickly take cover as fast as possible by flying to an ally that will block your line of sight between you and McCree.

Symmetra:  Symmetra is not much of a direct threat to Mercy.  You just need to dodge her slow moving Photon Orbs which can penetrate through all targets including shields and enemies.  If she happens to get close to you, fly away from her short range Photon Projector beam.

Always be careful when walking into rooms or hallways as you can run into Symmetra’s Sentry Turrets.  Just make sue you follow an ally as you walk into rooms and hallways so your ally can take the damage from her turrets so you can easily heal the damage up.

Unfortunately there isn’t much Mercy can do about Symmetra’s ultimate Teleporter, as Mercy is not mobile or offensive enough to go hunt them down.  If you do happen to see her Teleporter, just whip out your pistol and shoot it down.

Zenyatta:  If Zenyatta puts his Orb of Discord on you, then you need to be extra cautious of which ally to support.  Do your best to stay far away from your enemy and stay hidden behind walls or shields as best as possible to waste his Discord Orb or you can quickly die with the additional damage done to you.  Staying behind walls or shields will also further protect you from Zenyatta’s energy orbs as well.

Mercy can use her Guardian Angel ability to quickly fly to an ally that is closer to a wall for her to get behind to remove the Discord Orb.

Mercy’s Allied Synergies Guide

News/Home  |  Blog  |  Follow  |  Unlock Full Guide

Overwatch Hero Introductions – Basics GuideHow the Mechanics Work in OverwatchHow Headshots Work In OverwatchOverwatch Game Modes OverviewOverwatch Health Types & Hitpoint Basics Overwatch Terms, Abbreviations, & Their Meanings Easiest and Hardest Overwatch Heroes to MasterMy Hotkey Bindings For Overwatch & Why I Use Them

healing mercies

Feel free to leave any type of comment, such as how you like the guide and if it helps you at all, or to report something that is inaccurate in the guide.


About John Bedford

John is Metabomb’s Editor in Chief, and is responsible for all of the Hearthstone news, features and guides content on the site.

Updated 18th December 2017: Our next Overwatch guide explains how to excel in battle with Mercy, with loads of tips for making the most of her powerful abilities.

Mercy’s an Overwatch healer who takes quite some time to master but can make an incredible difference in battle – particularly when she finds a solid teammate to work directly alongside. Like Lucio, her weapon allows her to provide her chosen friendly target with one of two powerful buffs. The first beam that her weapon creates will heal her target nice and quickly over time, while the second beam instead increases the target’s damage output for as long as she can keep the beam applied to her ally. If all that wasn’t powerful enough, she’s also the only hero in Overwatch currently capable of resurrecting fallen comrades, thanks to her exceptionally powerful Ultimate ability.

As you can well imagine, any Overwatch hero should consider themselves extremely lucky to have the attention of their own personal Mercy. It’s important to make sure that she remains protected at all times, however. She can switch over to a pistol – which serves her well in a dire pinch – but the damage output is pretty weak. Certainly when her DPS is compared to other Support heroes she can seem a little wanting, and she has very limited passive self-heal. For this reason, she works best when played on a closely coordinated team that keeps one eye on the bigger picture – and has their buddies’ backs – at all times.

To help you get the most out of this exceptionally versatile Support hero, we’ve put together a guide that breaks down all of her abilities, and which explains exactly what makes them such a force to be reckoned with. After that we’ve got some tips to help you dominate in battle from the moment you fire up your very first Mercy game. In the weeks ahead, we’ll be adding very specific map advice to help you push your team even further.

Editor’s note – Update #3: We haven’t updated our Mercy guide for a number of months now, and so we’ve taken the opportunity to completely overhaul this article. There are now some map-specific tips to brush up on, along with a video overview of Mercy from one of our favourite YouTubers. We’ve also taken this opportunity to make sure the cosmetic section is brought right up to date to reflect the many new skins and so on that have been released since launch.

A new event has just hit Overwatch! Check out our essential Retribution guide for all the tips, tricks and strategy advice you need to master this new PVE mode.

Mercy’s abilities and strategy tips

While you do have access to a rapid-fire pistol, you will almost certainly be spending the bulk of your time wielding Mercy’s twin-beam Caduceus Staff. On top of that, you have a few very handy abilities which are worth getting familiar with before you fire up a match.

(1) Caduceus Staff – Using the left mouse button while this staff is equipped allows you to send a glorious stream of healing power towards a member of your team that you’ve targeted. Just keep in mind that once you’ve boosted someone’s life up to maximum healt you’re effectively wasting the beam, and so you need to either turn on your damage-boosting buff instead (see below) or switch the heal over to another teammate who needs your medical attention.

(1) Caduceus Staff – Alternatively, you can use the right mouse button to add a damage-dealing buff to whatever firepower your current target is dishing out. All of the damage they do while this buff is applied will be increased by 30% – correct at the time of publishing this article – and for as long as they’re under the influence of the beam. This powersurge can be incredibly effective when one of your team is letting rip with their Ultimate. It’s another example of just how much better-suited Mercy is in pre-made teams who communicate well, and know what every other player is building up to.

(2) Caduceus Blaster – Mercy’s Blaster is made of pretty feeble stuff to be honest, but always be ready to hit 2 and switch over to this weapon, as it might just save your skin regardless. While this weapon is available for emergency use, if you’re using it while you have teammates nearby then you’re probably doing it wrong. Save it for when you’re fighting completely solo, or when you’re heading in the direction of a friendly target and can’t guarantee you won’t be ambushed before you get there.

Guardian Angel – This is a absolutely fantastic mobility skill that allows Mercy to quickly catch up with teammates and get straight on with the business of boosting them up. The two-second cooldown on this skill is absolutely negligible in the bigger scheme of thing, so use it to whizz around to as many members of your team as you can, and heal them back up to full health. If things are going very badly you can also use this as an escape tool to get back to your team (Bonus tip – Guardian Angel also works on your friends’ corpses, assuming you can bring yourself to use their poor bodies in this way…)

Angelic Descent – This very useful skill causes Mercy’s descent from height to slow down considerably for as long as you have the spacebar held down. If you’ve got the reflexes for it, you can even use this to gain an aerial advantage on the map. Simply activate Guardian Angel on your team’s Pharah, for example, and then gently glide your way down towards a new location. It’s great for getting around the battlefield quickly, and getting quickly away from the attention of the enemy who are waiting down below.

Resurrect – Mercy is the only hero in Overwatch who’s able to bring her allies back to life, and it’s crucial that you time its usage well if you want to gain maximum efficiency from it. It only takes a second to cast but it has to be used at incredibly short range if you want to bring a teammate back into the fight. This means you’ll have to prioritise targets and come up with an escape plan everytime you use this ability – so be prepared!

Valkyrie – When activated, Mercy gains a buff to all of her abilities and she can fry freely around the battlefield which transforms her into an almost unstoppable healing force. You’ll gain drastically reduced cooldowns on your Resurrect ability too, so it’s vital that you’re soaring above the fight waiting for multiple opportunities to turn the tides and keep pressure on the enemy.

Caduceus Staff: Heal 200 Channelled 60 HPS 15m
Caduceus Staff: Damage Channelled +30% to target 15m
Caduceus Blaster 20 5 RPS 1s 20
Guardian Angel 2s 30m
Resurrect 1.75s 30s +100% to fallen target 5m
Valkyrie* Instant

*For 20 seconds, Mercy is granted the ability to fly and all of her abilities are buffed. Most notably, Resurrect can be cast instantly and her regenerating health is no longer interrupted when damage is taken.

As well as the tips in the abilities section above, there are a few more tried and tested tricks of the trade that will help you make a big impact when playing Mercy.

  • Check the Resurrect indicator before hitting the E button. It will show you how many of your friends will be brought back to life – you might be able to get more of them back if you head forwards just a little bit more! Do keep in mind that they may not benefit from being brought back to life right where they’d been obliterated just moments before…
  • No matter which direction you face, the beam from Mercy’s weapon will still connect with its target. This allows you to keep scoping out local threats while still charging forwards with your friend and providing your exceptional buffing or healing powers
  • Resurrect is extremely powerful, but it will only land on a target that has been dead for 10 seconds or less, and is within very close proximity. After the ten seconds is up, they will simply pop back into life in the spawn room.
  • When it comes to your buff beams, you have a very brief window of opportunity to catch up with your friendly target if you break line of sight. If the beam disconnects for too long, you’ll have to get it charged up and firing all over again.
  • The healing element of the Caduceus Staff is not just good for healing up lost health points, it can also be used to restore your target’s shield and armour elements. This can be an incredible way of keeping a Reinhardt – for example – in the game for longer.
  • While you will spend the majority of your time wielding the Caduceus Staff, if there are no allies in sight and you can’t fly to anyone, keep the pistol out. It might just save your life, although you need to be ready to switch over as soon as you have teammates nearby. You’ll be much more use aiding them in battle than firing your own gun.
  • There is no right or wrong way of prioritising the targets you should be aiming your staff at. When it comes to healing though, in general you should prioritising keeping someone alive rather than getting someone like a Tank to full health. It’s better to have more people in the game for longer overall. Consider also that some Heroes can actually heal themselves to one degree or another.
  • Again, prioritising targets with the damage boost is very situational, but in general the people who gain the most are damage-focused characters like Bastion, Junkrat, McCree, Pharah and Soldier: 76. Anyone who’s job it is to kill as many enemy players as possible really!
  • While your blaster can’t do a great deal of damage to enemy heroes, do be ready to pop it out of its holster if you started getting buzzed by Symmetra’s turrets, or you can see a Widowmaker or a Junkrat mine left lying around. Your canny vision and quick draw can make a major difference here, as many players have a serious blind-spot when it comes to these deadly tools.
  • When you’ve cast Valkyrie, it’s absolutely essential that you’re making the most of the 20 second super-buff. As soon as it’s activated, begin healing priority targets and keep your eyes peeled for any allies that have been taken out.
  • Valkyrie gives you the ability to Resurrect multiple targets in much shorter time span, so sometimes it’s worth waiting a little longer in a fight and seeing if you can’t nab 2 resurrections in quick succession.
  • Valkyrie actually makes you fairly tanky as your health constantly regenerates – get stuck in. The only things you’ll have to worry about are Ultimates like McCree’s Deadeye or Soldier:76’s Tactical Visor as they are both capable of wiping you out in seconds, no matter if you’re flying around in the air or not.

Mercy counters and match-ups

To keep everything nicely balanced, Blizzard has done a pretty good job of ensuring that every hero in the game has at least a couple of solid counters on the battlefield. Here’s how Mercy stacks up in the current metagame.

It’s quite tricky to talk about specific positive match-ups for Mercy, as she’s generally only as good as the buddy she’s teamed up with. As a Support hero she should be avoiding one-on-one duels at any cost anyway, and so look to your partner’s place in the meta to determine your most significant threats.

Your healing and buffing abilities will swing the odds much further in your favour against your partner’s neutral or positive match-ups. If, on the other hand, your partner gets hard countered then you’re almost certainly going next, regardless of your healing powers.

Even taking the above advice into consideration, there are some very specific opponents who can wreck Mercy and, consequently, your team. In addition to the heroes listed in the table above, Roadhog can rip you away from your friends with his hook, while characters like Reaper excel at getting behind enemy lines and eliminating Support heroes like you.

Threats are everywhere when you’re playing as Mercy, so don’t get tunnel vision, and always have one eye behind you at all times.

For help with other Heroes, make sure you check out our complete Overwatch: Counters guide.

Map-specific tactics for Mercy

Here are some tips for playing as Mercy on certain kinds of maps. This info is a little thinner than you’ll find in our other hero guides, as she takes less of a proactive presence on the battlefield.

Mercy: Assault tips (Hanamura, Temple of Anubis, Volskaya Industries)

As an attacker, your job is to quickly juggle between healing and damage boosting. When no-one needs health, switch over to boosting an offensive member of your team. If your team can send one or two defenders back to the spawn room while staying alive, the advantage swings hard to the attacking team. Stay back as much as you can as you’re a vital part of the push and a prime target for the enemy.

The same advice goes for defending on these maps, but it becomes more important to sustain health and whizz around to new targets, with damage boosting very much a minor consideration. As we’ve already mentioned, getting sent back to the spawn room on defense can create a major swing which the other team – assuming any kind of coordination on their part – will want to capitalise on rapidly.

Mercy: Control tips (Ilios, Lijiang Tower, Nepal, Oasis)

It’s essential that you’re constantly on the move, staying near your team and forever topping up priority targets. As Control is based around static objectives, this makes it far easier for enemies to adapt to mercy and begin hunting her down before – or even during – a fight.

Mercy: Escort tips (Dorado, Route 66, Watchpoint: Gibraltar)

In our opinion, this is where Mercy shines. She’s able to take advantage of a map that’s constantly shifting and dart into space that’s forever shifting. This makes her incredibly difficult to catch and you’ll want to exploit this.

Mercy: Hybrid tips (Eichenwalde, Hollywood, King’s Row, Numbani)

Again, it’s now a combination of all the tips above. Stay on the move, stick with your team and remember to keep an eye out for assassins who’ll be looking to take you out in every fight.

Unit Lost’s Mercy guide

Although the video is a little old at this stage of the game’s life, we think Unit Lost’s Mercy video is essential viewing for anyone who’s either new to this hero or is just feeling a little rusty.

Make sure you watch it all the way through, as there are tonnes of tips in there that will help you get on top of the hero fast.

Our most popular Overwatch articles:

  • 1. Tier List – Overwatch Tier List
  • 2. Year of the Dog – Year of the Dog guide
  • 3. New Legendary Skins – Year of the Dog Legendary Skins
  • 4. Lunar New Year Start Time – Year of the Dog Start Time
  • 5. Brigitte Guide – Brigitte guide – Tips, tricks and strategy advice

Mercy’s Skins, Victory Poses, Emotes and Voice Lines

Unlock Cost Notes
Classic 0 Common
Celestial 75 Rare
Mist 75 Rare
Orchid 75 Rare
Verdant 75 Rare
Amber 250 Epic
Cobalt 250 Epic
Eidgenossin Seasonal Epic
Fortune Seasonal Epic
Devil 1000 Legendary
Imp 1000 Legendary
Sigrun 1000 Legendary
Valkyrie 1000 Legendary
Winged Victory Seasonal Legendary
Witch Seasonal Legendary
Heroic 0 Common
Hustle Seasonal Epic
Applause 250 Epic
Caduceus 250 Epic
No Pulse 250 Epic
Relax 250 Epic
The Best Medicine 250 Epic
Victory Pose
Heroic 0 Common
Angelic 75 Rare
Carefree 75 Rare
Mistletoe Seasonal Rare
Ready For Battle 75 Rare
R.I.P. Seasonal Rare
Toast Seasonal Rare
Voice Line
A Most Impressive Display Seasonal Common
Consultation Fee 25 Common
Doctor’s Orders 25 Common
How Barbaric 25 Common
I Have My Eye On You 0 Common
Miracle Worker 25 Common
Need A Second Opinion? 25 Common
Not Sure Why I Bother Seasonal Common
On A Scale Of 1-10 25 Common
Piece of Cake Seasonal Common
Questionable Judgement Seasonal Common
Super! 25 Common
Superstition Seasonal Common
Take Care of Yourself Seasonal Common
Take Two 25 Common
The Doctor Is In 25 Common
The Doctor Will See You 25 Common
Your Guardian Angel Seasonal Common
You’re Welcome Seasonal Common
Highlight Intro
Heroic 0 Common
Random 0 Common
Battle Angel 250 Epic
Guardian Angel 250 Epic
Heroes Never Die 250 Epic
Fortune Seasonal Epic


healing mercies

7411 SE Powell Blvd | Portland, OR 97206

Phone: (503) 227-1222 | Fax: (503) 227-1555

Mission Statement:

Helping the low income, holistic minded, and uninsured achieve health through affordable, integrative medical care.

Mercy & Wisdom Healing Center is a 501 (c) 3 non-profit community clinic in Oregon, formed to provide primary health care services to the community, especially to medically underserved population, and serves as an educational institute to teach the public how to achieve and maintain health physically, mentally, emotionally and spiritually.

 Our services include:

  • Naturopathic Medicine
  • Oriental Medicine

Our specializations include:

  • acute illnesses
  • chronic diseases
  • joint and muscle pain/injuries
  • respiratory condition
  • digestive tract disorder
  • allergies
  • skin conditions
  • adjunct therapy to cancer (treatment & recovery)
  • pain management
  • neurofeedback therapies (brain injury, fibromyalgia)

Learn more about our services

Schedule your appointment online here on Our Appointment Calendar

People visit our clinic because:

  • They like our affordable health care in a warm, friendly environment
  • They have found natural medicine to work more successfully and be less invasive
  • We offer trauma informed and gender affirming health care for the LGBTQ+ community
  • We listen and go out of our way to help
  • We offer a mind, body, and spirit approach to health care
  • As a member of the Coalition of Community Health Clinics, we can make referrals for many types of treatment and social resources

Sign up for our newsletter to be informed about health tips and upcoming events!


Оценка 5 проголосовавших: 1


Please enter your comment!
Please enter your name here